Would you trust a mechanic to fix your car, after only emailing back and forth a few times? I wouldn’t.
Communication is the key to establishing a professional relationship and keeping your client satisfied. Face-to-face meetings, phone calls, and (supplementally) emails are your best tools to let them know what they’re paying for, and why.
Don’t hide behind emails
Emails are great for giving your clients quick updates and sending files for review.
However, it’s also important to maintain a personal connection with people. If you can’t do face-to-face meetings, phone calls (or video meetings, if possible) are a great way to maintain that relationship remotely.
Plus, emails aren’t really that great for future reference. I know I’ve spent way too much time scrolling through emails trying to find previous discussions and attachments.
Utilizing specialized software for project management will help you keep a more accessible history of your work and correspondence. It’ll make your life easier, and give clients more confidence in your process.
TunnelKit helps you keep your clients in the loop by providing a project timeline, file sharing, discussions, and subtasks.
Make your calls valuable
Don’t waste anybody’s time with a phone call without any substance. Focus on more than what you’ve accomplished – most importantly, what’s next.
Take advantage of the biggest advantage of a speaking to someone – synchronous communication – that is, sharing information and having discussions without inefficient delays and distractions.
Making valuable calls is extremely important to not only your efficiency, but your image. The ability to have a pleasant conversation with someone and leave with actionable information is a vital skill for building and maintaining relationships.
Let’s chat about how you keep in touch with your clients!